Frequently Asked Questions (FAQ)
Our Frequently Asked Questions section has the answers to some of the most commonly asked questions about Thermotron and our website. Click on a category to the left to view the questions and answers relating to that category. Links throughout the answers will further guide to the information you need. If you can't find what you are looking for or need additional information you can email us or visit our Contact Us page.
About Thermotron
Q. |
Where can I find information about Thermotron's history? |
| A. | Thermotron has a rich history spanning over four decades. For more information about our history, visit our About Us page. |
Q. |
Where is Thermotrons located? |
| A. | Thermotron has been a proud member of the Holland, Michigan, USA community for over 40 years. Our world headquarters are located at 291 Kollen Park Drive. We also have another Holland manufacturing facility at 836 Brooks Avenue. For directions to our facilities, visit the Travel Directions page. |
Q. |
How do I contact Thermotron? |
| A. | Please refer to the Contact Us information provided on this site for our address, phone number and email addresses. |
Q. |
What are Thermotron's hours of operation? |
| A. | Thermotron is open from 8:00 a.m. to 4:30 p.m. Eastern Standard Time. |
Q. |
Thermotron has a great reputation but how do I know I am getting a quality product? |
| A. | Thermotron's record of achievement comes from over 40 years of testing experience and an unwavering focus on a few simple goals: identifying customer needs, producing superior testing equipment, and offering the most comprehensive service in the industry. We proudly offer equipment meeting many industry standards including SAE, IEC JEDEC, ASTM and MIL-STD. We are also ISO: 9001 certified. Thermotron testers and many of our field service engineers are accredited for A2LA calibration and meet the requirements of ISO-IEC 17025-1999.We are proud to be certified by The American Association for Laboratory Accreditation and American Systems Registrar. Click on the images below to see our Quality Certificates: |
Products
Q. |
I'd like some information on your products. Where can I find it? |
| A. | Thermotron offers an immense amount of information right here on our website. An online version of our Product Directory is available or for more specific details, the Products section of our site contains lots of information about our individual product lines. If you need more information or would like hard copies, contact our customer service department at (616) 393-4580 or use our Information Request Form. |
Q. |
Besides product and support information, what does the Thermotron.com website have to offer? |
| A. | From test specifications information and downloadable handbooks, to conversion charts and software to presentations, Thermotron provides you with a wealth of environmental testing resources. Check out our Resources page to view all that we have to offer. |
Q. |
I am interest in purchasing a piece of Thermotron equipment. Where can I find pricing information or place an order? |
| A. | Because Thermotron provides many different options and configurations our prices are only available via quotation for new equipment. Contact our customer service department at (616) 393-4580 or use our Information Request Form and we will be happy to assist you. For used or refurbished equipment, visit our Refurbished List for information on available equipment. |
Q. |
I want to purchase a Thermotron chamber, but I need it fast. Do you have any in stock? |
| A. | In order to better serve its customers, Thermotron has implemented a Stock-In-Progress program. This program allows Thermotron to react promptly to critical needs of its customers by express shipping popular model sizes in particular configurations often within one week of purchase order receipt. Equipment in the program available for rapid shipment include popular benchtop and free standing temperature and temperature/humidity chambers. For more information on the Stock-In-Progress program or if you'd like to purchase a chamber, go to Thermotron's Stock-in-Progress page or contact one of our application engineers at (616) 393-4580. |
Q. |
I need a complete combined environmental test system including the environmental test chamber and thevibration test system. Can Thermotron provide it all? |
| A. | Yes! Thermotron is one of the only manufacturers in the industry that can provide a complete combined environmental test system including the vibration test system. For more information on our combined environmental test systems visit our Accelerated Stress Test chamber page, our AGREE chamber page or contact an application engineer at (616) 393-4580. |
Q. |
I didn't know Thermotron made vibration testing equipment. Where can I find more information about shakers? |
| A. | Thermotron has been providing high performance vibration test equipment to the shock and vibration industries for over 30 years. We offer complete repetitive shock and electrodynamic vibration test systems. In fact, Thermotron produces all of the components required for a turnkey vibration test system including the amplifier and the vibration control system as well as sliptables, head expanders, and fixtures. For more information on our Vibration Test Systems contact an application engineer at (616) 393-4580 or visit our Vibration Products page. |
Q. |
I already own Thermotron equipment and am in need of service, parts or technical advice. Who should I contact? |
| A. | Our staff is here for you throughout the life of your equipment. We have the largest, best equipped and most highly trained service force in the test equipment business. If you equipment needs service, please visit our Support page for more information on our services as well as contact information for a field service engineer in your area. If you are in need of replacement parts, our responsive parts department is there for you. You can contact them at (616) 392-6550 or by using our Parts Request Form. |
Q. |
I have a piece of Thermotron equipment but can't find the manual. How do I order a replacement? |
| A. | Replacement manuals are available to Thermotron equipment owners for purchase from our parts department. Please visit our Replacement Manuals page for more details. Please note, if you purchase a used Thermotron chamber from a source other than Thermotron, you will need to complete an equipment update form before you can purchase a chamber manual. Please call our parts department to obtain the Customer Record Update Detail form at (616) 392-6550. |
Q. |
My Thermotron controller is in need of a software update. Wher ecan I find one? |
| A. | Thermotron offers many of our programmer controller software updates right here on our site. Visit the Software Update form, fill it out and download information will be available. |
Q. |
I'd like to refurbish my existing equiment. Who should I contact? |
| A. | If you are interested in refurbishing an older chamber, converting to new refrigerants, updating a controller or improving the performance of your existing chamber or shaker please contact visit our Aftermarket Support page or contact us by phone at (616) 392-6550. |
Q. |
I have surplus Thermotron equipment that I would like to dispose of. Will Thermotron buy it back? |
| A. | To meet customer demands, Thermotron purchases, refurbishes, and resells previously owned Thermotron equipment. If you would like to sell your used environmental test equipment, please complete the Sell Used Thermotron Equipment form, and we will contact you as soon as possible. If you are interested in buying refurbished environmental test equipment, please see our most current Refurbish List. |
Human Resources
Q. |
I am interested in working for Thermtron. Where can I find available positions? |
| A. | Thermotron is always on the look out for highly talented individuals for a variety positions in multiple locations. Check out our Careers page for job descriptions, information and application instructions. |
Q. |
I'd like to apply for a job at Thermotron. Where can I find an application? |
| A. | To apply for a position at Thermotron, please complete our Online Resume form. Be sure to include the position you are interested in on our form. Thermotron is an equal opportunity employer and encourages all qualified individuals to apply. |
Media
Q. |
I'd like to write an article about Thermotron or its equipment. Where can I find current press releases? |
| A. | Thermotron now has an Online Press Room where current press releases are available. Should you need more information or pictures contact our Marketing Services Coordinator via email. |
