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Instrument Troubleshooting

Please provide us with information describing your Thermotron equipment on the following form. While not all information is required, the more information you provide, the better we will be able to help.

A Technical Liaison Advisor will contact you to discuss your problem in detail after you submit the information.

Required fields are marked *.

Personal Information
Download Thermotron's CommTest application to help troubleshoot computer I/O problems.
First Name * :

Last Name * :

Company * :

Title:

Department:

Contact Information
Telephone Number * :
 Ext:
Fax Number:

Email * :

Address
Street Address 1 * :

Street Address 2:

City * :

State * :
Choose "Other" if outside the USA.
Zip/Postal Code * :

Country * :

Chamber Information
Model Number * :

Serial Number * :

Additional detailed information will help us to better understand your needs. Please fill out the additional form information below.

Programmer/Controller
2800 7825
3800 8800
4800 8825
6800 AST-7800
6825 AST-8800
7800
Other (Please Describe)

Software Version

Access Level
Primary Area of Concern
Programming
Control
I/O
Electrical
Refrigeration
Altitude
Vibration
Specifications
Other (Please Describe)
Computer Interface Options
RS-232
RS-485
RS-422
GPIB
Ethernet (TCP/IP)
Software Package
For Thermo Trak II, please give serial number and software version:
For Labview Drivers, please give the instrument driver and software version:
Please describe your cabling. For example, Thermotron supplied, off the shelf, hand built:
Additional Information
Please describe any additional difficulties you are having:
More Information
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